パレスホテル

Terms and Conditions for Accommodation

Article 1
1 Contracts for accommodation and related agreements between Palace Hotel (henceforth known as “the hotel”) and the guest to be accommodated shall be subject to these terms and conditions. Any particulars not provided for herein shall be governed by laws and regulations of Japan and / or generally accepted practices.
2 In the case when the hotel has entered into a special contract with the guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these terms and conditions.

Article 2(Application for Accommodation Contracts)
1 A guest who intends to make an application for an accommodation contract with the hotel shall notify the hotel of the following particulars:
(1) Guest name
(2) Date of accommodation and estimated time of arrival
(3) Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1.)
(4) Other particulars deemed necessary by the hotel
2 In the case when a guest requests, during stay, extension of the accommodation beyond the date in subparagraph 2 of the preceding paragraph, it shall be regarded as an application for a new accommodation contract at the time such request is made.

Article 3 (Conclusion of Accommodation Contracts, etc)
1 A contract for accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding article. However, the same shall not apply where it has been proved that the hotel has not accepted the application.
2 When a contract for accommodation has been concluded in accordance with the provisions of the preceding paragraph, the guest is requested to pay an accommodation deposit fixed by the hotel within the limits of basic accommodation charges covering the guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the hotel.
3 The deposit shall be first used for the total accommodation charges to be paid by the guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 12.
4 When the guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the hotel shall treat the accommodation contract as invalid. However, this shall apply only in the case where the guest is informed by the hotel about the specified date by which the deposit is to be paid.

Article 4(Special Contracts Requiring No Accommodation Deposit)
1 Notwithstanding the provisions of paragraph 2 of the preceding article, the hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
2 In the case when the hotel has not requested the payment of the deposit as stipulated in paragraph 2 of the preceding article and / or has not specified the date of the payment of the deposit at the time the application for an accommodation contract has been accepted, it shall be treated as that the hotel has accepted a special contract prescribed in the preceding paragraph.

Article 5(Refusal of Accommodation Contracts)
1 The hotel may not enter in an accommodation contract under any of the following cases:
(1) When the application for accommodation does not conform with the provisions of these terms and conditions.
(2) When the hotel is fully booked and no room is available.
(3) When the guest seeking accommodation is deemed liable to conduct themself in a manner that will contravene the laws or act against the public order or good morals in regard to the guest’s accommodation.
(4) When the guest seeking accommodation can be clearly detected as carrying an infectious disease.
(5) When the hotel is requested to assume an unreasonable burden in regard to the guest’s accommodation.
(6) When the Hotel is unable to provide accommodation due to natural disasters, dysfunction of the facilities and/or other unavoidable causes
(7) When the provision of article 5 of the hotel business ordinance are applicable.

Article 6(Cancelling the Accommodation Contracts by a Guest)
1 A guest is entitled to cancel the accommodation contract by notifying the hotel.
2 In the case when a guest has cancelled the accommodation contract in whole or in part due to causes for which the guest is liable (except in the case when the hotel has requested the payment of the deposit during the specified period as prescribed in paragraph 2 of article 3 and the guest has cancelled before the payment), the guest shall pay cancellation charges as listed in the attached table No.2. However, in the case when a special contract as prescribed in paragraph 1 of article 4 has been concluded, the same shall apply only when the guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the guest.
3 In the case when a guest does not appear by 8 p.m. of the accommodation date (2 hours after the expected time of arrival if the hotel is notified of it) without an advance notice, the hotel may regard the accommodation contract as being cancelled by the guest.

Article 7(Cancelling the Accommodation Contracts by the Hotel)
1 The hotel may cancel the accommodation contract under any of the following cases:
(1) When a guest is deemed liable to conduct and / or have conducted themself in a manner that will contravene the laws or act against the public order and good morals in regard to the guest’s accommodation.
(2) When a guest can be clearly detected as carrying an infectious disease.
(3) When the hotel is requested to assume an unreasonable burden in regard to the guest’s accommodation.
(4) When the Hotel is unable to provide accommodation due to natural disasters and / or other causes of force majeure.
(5) When the provision of article 5 of the hotel business ordinance are applicable.
(6) When a guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the use regulations stipulated by the hotel (restricted to particulars deemed necessary in order to avoid the causing of fires.)
2 In the case when the hotel has cancelled the accommodation contract in accordance with the preceding paragraph, the hotel shall not be entitled to charge the guest for any of the services in the future during the contractual period which he has not received.

Article 8(Registration)
1 A guest shall register the following particulars at the front desk of the hotel on the day of accommodation.
(1) Guest’s name, age, address and occupation
(2) Nationality, passport number, place and date of entry in Japan ( Japanese residents exempt)
(3) Date and estimated time of departure
(4) Other particulars deemed necessary by the hotel
2 In the case when a guest intends to pay accommodation charges prescribed in article 12 by any means other than Japanese currency, such as traveler’s checks coupons or credit cards, credentials shall be shown in advance at the time of the registration prescribed in the preceding paragraph.

Article 9(Occupancy Hours of Guest Rooms)
1 A guest is entitled to occupy the contracted guest room of the hotel from 2 pm to 10 am of the next day. However, in the case when a guest is accommodated continuously, he may occupy it all day long, except for the days of arrival and departure.
2 The hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit a guest to occupy the room beyond the time prescribed in the same paragraph. In this case, extra charges shall be paid as follows (negotiable):
(1) Up to 3 hours: 30% of the room charge
(2) Up to 6 hours: 60% of the room charge
(3) More than 6 hours: 100 % of the room charge
3 The room charge of the previous paragraph is 70 % of the regular room charge.

Article 10 (Observance of Use Regulations)
1 The Guest shall observe the Use Regulations established by the Hotel, which are posted within the premises.

Article 11(Business Hours)
1 The business hours of the main facilities, etc., of the Hotel are as follows (1,2,3), and those of other facilities, etc., shall be notified in detail by brochures as provided, notices displayed, and service directories in guest rooms and other locations.
(1) Front desk and casher
Front desk administration: 8 am – 8 pm
(2) Restaurants
Breakfast: 7 am – 8:30 am
Lunch: Exclusively for a party with a reservation
Dinner: 5:30 pm – 7:30
(3) Other facilities
Club Palace: 8 pm – 11:30 pm
Ramen Corner: 9 pm – 11:30 pm
2 The times in previous paragraph may change due to various circumstances. If so, the hotel will inform the guests in an appropriate way.

Article 12(Payment of Accommodation Charges)
1 The business hours of the main facilities, etc., of the Hotel are as follows, and those of other facilities, etc., shall be notified in detail by brochures as provided, notices displayed, and service directories in guest rooms and other locations.
2 Accommodation charges, etc. as stated in the preceding paragraph shall be paid with Japanese currency or by means other than Japanese currency such as traveler’s checks, coupons or credit cards recognized by the hotel at the front desk at the time of the departure of the guest or upon request by the hotel.
3 Accommodation charges shall be paid even if a guest voluntarily does not utilize the accommodation facilities provided by the hotel and are at disposal.

Article 13 (Liability of the Hotel)
1 The hotel shall compensate a guest for the damage if the hotel has caused such damage to a guest in the fulfillment or the non-fulfillment of the accommodation contract and/or related agreements. However, the same shall not apply in case when such damage has been caused due to reasons for which the hotel is not liable.
2 The hotel has received the “PASS MARK” Certificate of excellence of Fire Prevention Standard (issued by the municipal fire warden), furthermore, the hotel is covered by the hotel liability insurance in order to deal with unexpected fire and/or other disasters

Article 14(Handling When the Hotel is Unable to Provide Contracted Rooms)
1 The hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for a guest insofar as practicable with the consent of a guest.
2 When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the hotel shall pay a guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the hotel cannot provide accommodation due to causes for which the hotel is not liable, the hotel shall not compensate the guest.

Article 15(Handling of Deposited Articles)
1 The hotel shall compensate a guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by a guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the hotel has requested a guest to report its kind and value but the guest has failed to do so, the hotel shall compensate the guest within the limits of 100,000 yen.
2 The hotel shall compensate a guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the hotel, to the goods, cash or valuables which are brought into the premises of the hotel by a guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by a guest, the hotel shall compensate a guest within the limits of 100,000 yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the hotel.

Article 16(Custody of Baggage and/or Belongings of the Guest)
1 When the baggage of a guest is brought into the hotel prior to arrival, the hotel shall be liable to keep it only in the case when such a request has been accepted by the hotel. The baggage shall be handed over to the guest at the front desk at the time of check-in.
2 When the baggage or belongings of a guest is found left after check-out, and the ownership of the article is confirmed, the hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the hotel by the owner or when the ownership is not confirmed, the hotel shall keep the article for 7 days including the day it is found, and after this period, the hotel shall turn it over to the nearest police station.
3 The hotel’s liability in regard to the custody of a guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of paragraph 1 of the preceding Article in the case of paragraph 1, and with the provisions of paragraph 2 of the same Article in the case of paragraph 2.

Article 17(Liability in Regard to Parking)
1 The hotel shall not be liable for the custody of the vehicle of a guest when a guest utilizes the parking lot within the premises of the hotel as it shall be regarded that the hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the hotel or not. However, the hotel shall compensate the guest for the damage caused through intention or negligence on the part of the hotel in regard to the management of the parking lot.

Article 18(Liability of the Guest)
1 The guest shall compensate the hotel for the damage caused through intention or negligence on the part of the guest.

Attached Table No.1 Calculation method for Accommodation Charges (Ref. Paragraph 1 of Article 2 and Paragraph 1 or Article 12)

Total Amount paid by the Guest   details
Accommodation Charges (1) Basic accommodation charge (Room charge + breakfast and dinner charge)
(2) Service charge ((1) x 0%)
Extra Charges (3) Additional meals and drinks, and other expenses
(4) Service charge ((1) x 0%)
Tax (5) Consumption tax
(6) Hot spring tax (150 yen)

Attached Table No.2 Cancellation charge (Ref. Paragraph 2 of Article 6)

Notification Date of Contract Cancellation
Contracted Number of Guests 1 or more
No Show 100%
Accommodation day 70%
1 Day Prior to Accommodation Day 50%
2 Days Prior to Accommodation Day 25%
3 Days Prior to Accommodation Day 25%
5 Days Prior to Accommodation Day 25%
6 Days Prior to Accommodation Day 25%
7 Days Prior to Accommodation Day 25%
8 Days Prior to Accommodation Day 10%
14 Days Prior to Accommodation Day 10%

(Remarks)
1. The percentage signifies the rate of cancellation charge to the basic accommodation charge.
2. When the number of days contracted is shortened, the cancellation charge for its first day shall be paid by the guest regardless of the number of days shortened.
3. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.

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